Wildspotted Support

Need help with the Wildspotted app? We're here for you. Reach out and we'll get back to you as soon as possible.

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Frequently asked questions

How do I capture a wildlife sighting?

Tap the gold camera button in the middle of the bottom bar and take a photo (or long-press it to pick one from your gallery). Our AI, IA.Go, identifies the animal and it is added to your collection. No signal? It is saved and uploaded when you are back online.

Why isn't my account verified?

Check your inbox (and spam folder) for the 6-digit verification code we sent when you registered. You can request a new code from the login screen if needed.

How do I delete my account?

In the app, go to your profile, open Settings and choose Delete account. You can also email support@wildspotted.com from the address associated with your account.

The AI got the animal wrong. What do I do?

Open the sighting and tap the animal name to correct it. You will see how sure the AI is about each species. Your corrections also help IA.Go learn.

Can I use the map without coverage?

Yes. On the Map screen, tap Offline maps and download the parks you will visit while you still have Wi-Fi.

Where can I read the Privacy Policy?

You can find it at wildspotted.com/privacy-policy.